Terms of service
Alchemy Aftercare
These Terms of Service apply to the use of the Alchemy Aftercare website and to all orders placed through our online store.
By accessing our website or placing an order you agree to be bound by these terms. If you do not agree please do not use the website.
These terms do not affect your statutory rights under UK consumer law.
About us
Alchemy Aftercare is a UK based business providing tattoo aftercare and skincare products.
All our products
Our products are sold online via our Shopify store and are intended for personal and Professional use only unless otherwise agreed.
Use of our website
You may use this website for lawful purposes only.
All content on this site including text images logos and product designs remains the property of Alchemy Aftercare and may not be copied reproduced or used without permission.
You must not misuse the website or attempt to gain unauthorised access to any part of it.
Product information
We take care to ensure that all product descriptions images and information on our website are accurate and up to date.
However colours packaging and appearance may vary slightly due to screen settings or production batches.
All information provided is for general guidance only and does not constitute medical advice.
Cosmetic regulation and safety compliance
Alchemy Aftercare products are cosmetic products and are manufactured and supplied in compliance with applicable UK and EU cosmetic legislation.
This includes
The UK Cosmetics Regulation Schedule 34 of the Product Safety and Metrology Regulations 2019
Regulation EC No 1223 2009 on cosmetic products as retained in UK law
and applicable EU cosmetic regulations where relevant
All products are
Safety assessed by a qualified safety assessor
Manufactured in line with Good Manufacturing Practice
Labelled in accordance with cosmetic legislation
Where required products are notified through the appropriate cosmetic notification portals.
Safety data and documentation
Material Safety Data Sheets MSDS are available for all Alchemy Aftercare products.
A downloadable MSDS can be found on each individual product page for professional reference below the ingredients and directions.
Our products are intended for external use only and are supplied with ingredient information and usage guidance in line with regulatory requirements.
Tattoo aftercare and health disclaimer
Alchemy Aftercare products are cosmetic aftercare products designed to support the skin during healing.
They are not medical treatments and are not intended to diagnose treat or prevent any medical condition.
Always follow the aftercare advice given by your tattoo artist.
If you experience signs of infection allergic reaction or unusual discomfort you should seek advice from a qualified medical professional and take the product with you if possible.
Orders and payments
All orders placed through our website are subject to acceptance and availability.
A contract is formed once you receive an order confirmation email.
Prices are shown in pounds sterling and include VAT where applicable.
Payment is taken at the time of checkout via Shopify’s secure payment system.
In the unlikely event of a pricing or listing error we reserve the right to cancel and refund the order.
Delivery
Delivery times provided are estimates and not guaranteed.
We are not responsible for delays caused by postal services couriers or events outside our control.
Responsibility for the goods passes to you once they have been delivered.
Please refer to our Shipping Policy for full delivery details.
Returns and refunds
Returns and refunds are handled in accordance with our Returns and Refunds Policy.
Due to the hygienic nature of tattoo aftercare and skincare products we cannot accept returns on opened or used items unless they are faulty or incorrect.
This does not affect your statutory rights.
Limitation of liability
We are not responsible for misuse of products or failure to follow provided instructions or professional tattoo aftercare advice.
To the fullest extent permitted by law we are not liable for indirect or consequential losses.
Nothing in these terms limits or excludes liability where it would be unlawful to do so.
Privacy and data protection
We respect your privacy and handle personal data in accordance with UK data protection law.
Please refer to our Privacy Policy for details on how your information is collected stored and used.
Changes to these terms
We may update these Terms of Service from time to time to reflect changes to our business or legal requirements.
The version published on our website at the time of your order will apply.
Governing law
These terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
If you have any questions about these Terms of Service please contact us via the contact page on our website.